Refund Policy:
- Product Integrity: We take great care to ensure that all supplements and food items are delivered to you in pristine condition. However, if the packaging has been breached, we prioritize your safety and cannot issue refunds for such products.
- Damaged During Shipping: In the unfortunate event that your package sustains damage during transit, please notify us promptly by sending an email to Info@powerforgelab.com within 10 working days. Failure to report damages within this timeframe may result in the inability to process refunds or arrange for a replacement shipment.
- Product Effectiveness: While we strive to provide high-quality products, we must emphasize that individual results may vary. We accept no liability for any adverse effects or misuse of our products. It is essential to use supplements responsibly and in accordance with the recommended guidelines.
Return Policy:
- Return Shipping: Should you need to return a package to us for any reason, the cost of return shipping will be the responsibility of the customer. Please ensure that the package is securely packed and adequately insured, as we cannot be held liable for any damage or loss that occurs during return transit.
- Refusing Delivery: Alternatively, if you prefer not to accept delivery of the package, you may refuse it upon arrival. In such cases, the package will be automatically returned to us at no additional cost to you. Once we receive the returned package, we will initiate the refund process as per our Refund Policy.
- Contact Us: If you have any questions or concerns regarding the return process, please feel free to reach out to our customer support team at Info@powerforgelab.com. We are here to assist you every step of the way.
Shipping Policy:
- Efficient Processing: Orders are typically processed and shipped within 48 hours of purchase. We work directly with manufacturers in Denmark and Poland to ensure efficient handling and timely delivery of your orders.
- International Shipping: We currently do not ship to the US or the Middle East. However, we proudly serve customers across Europe. Shipping costs are currently fixed at 9.50 EUR but are subject to change in the future. All prices include applicable taxes.
- Customs Clearance: While we take every precaution to ensure that your order reaches you without any issues, we cannot be held responsible for customs delays or seizures. We assure you that we make every effort to prevent such occurrences.
- Delivery Times: Shipping within Europe typically takes between 2 to 7 working days, depending on your location. Please note that delivery times may vary due to factors beyond our control, such as customs clearance processes and local postal services.
Contact Us:
For any further inquiries, assistance, or clarification regarding our Refund, Return, and Shipping policies, please do not hesitate to contact our dedicated customer support team at Info@powerforgelab.com. We are committed to providing exceptional service and support throughout your shopping experience. Additionally, if you would like to review our Privacy Policy, you may do so by clicking here.